Question 1

What experience do I need to get? What kind of massages do you offer?

Accepted Answer

The AIRE Experience is complete when a massage or ritual is added to our iconic thermal tour. That is why we have designed a series of experiences that include mainly relaxing massages with specific products to bring you unique sensations. All our experiences can be completed with our selection of complements to create an even more perfect trip. You can decide according to your needs or tastes to take you to the purest state of relaxation.
To avoid crowds, we have a limit on the number of people taking the thermal tour. We accept a certain number of clients per hour, and we only reserve a specific number of places for people who do not want massages. Massages may be performed at any time during the experience, thus avoiding too many people in the thermal baths.
At AIRE Ancient Baths we have a wide range of experiences ideal for the different moments in which you want to relax.
For moments when you need a bit of relaxation in your daily routine = Only Baths
For moments when you want to pamper yourself = Relaxing Massages
For moments when you want to enjoy relaxation with a companion, whether it is your partner, friends, family&#8230; = For Two
For special moments or occasions = Singular Experiences

Question 2

What do I have to wear? What is the dress code?

Accepted Answer

The only thing you need is your bathing suit, since its use is mandatory in our facilities, although we have some available to lend you in case it is necessary. We will provide you with non-slip shoes, towels, hygiene products, hair dryers and hair straighteners.
The use of bikini or swimsuit is indifferent, although we recommend wearing a simple two-piece swimsuit if your experience includes exfoliation. In the case of The Signature Wine Experience, we reccomend the use of dark swimwear or to borrow one from us. In case the water fades, we will not be held responsible.
It is not necessary to wear a bathing cap; in the case of people with long hair, it will be requested that it be tucked in.

Question 3

I have been given an AIRE Experience, how do I reserve it and how long is it valid?

Accepted Answer

You can make your reservation through our website, in the section, «I have a box», at london@beaire.com or by calling +44 20 38304610. You will only have to provide the code that you will find inside your Gift Box, and can only be redeemed at the same center for which it was purchased. When redeeming your Gift Box, the Experience will adhere to our booking policies.
Physical or virtual gift boxes will have a maximum expiration period of thirty-three (33) months from the date of purchase, after which they will lose their validity.

Question 4

I lost my gift box, what can I do?

Accepted Answer

You can contact us at +44 20 38304610 or at london@beaire.com, we will try to help you locate your experience. In order to carry out the request we will need the following information:
&#8211; Date of purchase
&#8211; Buyer&#8217;s full name
&#8211; Recipient&#8217;s name
&#8211; Name of the experience
&#8211; Was it a physical or virtual box?
&#8211; Transaction number (you can find it on the confirmation email or purchase receipt)

Question 5

Until when can I cancel or modify my reservation?

Accepted Answer

Booking modifications can be requested up to 48 hours prior to the scheduled appointment time.
Modifications include changing the date or time of the booking, or placing the reservation on hold for future use, within 12 months of the original booking date.  If you do not use your booking within this period, you will lose 100% of the amount paid.
You can reschedule or modify your booking by calling +44 20 38304610 or writing to london@beaire.com
Requests for changes or modifications made within 48 hours of the scheduled appointment time cannot be accommodated.
In accordance with our Returns &amp; Refunds Policy, you may request a full refund of your purchase or booking within 14 calendar days of purchase or booking date, provided that the service has not been used. After 14 days, no returns or refunds will be accepted.
When booking with an AIRE Gift Box, the 14-day return and refund period begins from the date of purchase of the Gift Box, not the booking date. These bookings can be modified/rescheduled up to 48 hours before the date. Any cancellation outside of this period will result in the total loss of the Gift Box&#8217;s value.
Bookings made less than 48 hours prior to the desired service date are non-refundable nor modifiable.
If you do not attend your appointment, you will not be entitled to a refund of the amount paid when you made your booking.

Question 6

I have a reservation on hold, how does it work? How do I reactivate it?

Accepted Answer

To have a reservation on hold is to have a pending experience to enjoy. To reactivate it or if you want more information about how to enjoy your experience on hold or to know how long you have to reactivate it, please contact us at +44 20 38304610 or at london@beaire.com. Our experiences may remain on hold for up to 12 months. If the experience is not reinstated after this period, it will be considered lost.
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Question 7

I am pregnant, can I come and enjoy an AIRE Experience?

Accepted Answer

Unfortunately, the AIRE Experiences aren&#8217;t suitable for pregnant clients.
We hope you understand that our priority is to provide a relaxing experience for all who visit AIRE but the safety of our clients is of our utmost priority.
We would love to be able to pamper the soon-to-be mothers, however the high humidity of our space can impact the blood flow and heart rate of the guest which could be potentially harmful. In addition, our therapists do not receive any specific training and our facilities are unprepared to accomodate pregnant clients and it’s specific necessities.
Please be assured that we have consulted with a team of experts regarding this matter and have made the decision that there is a risk associated.
According to expert sources consulted, people who have given birth should not go in the water (bathing, swimming&#8230;) until normally 2 months or more after giving birth and always with medical approval (after that period). We therefore recommend you wait until you are ready. We look forward to welcoming you back to AIRE after this time for a unique and relaxing experience. Do not hesitate to contact us at london@beaire.com with the subject «Post Pregnant AIRE Experience» and we will make sure you have your moment of relaxation with a special benefit.

Question 8

Can I change the AIRE Experience I have been gifted?

Accepted Answer

Yes, you can change or improve your experience by paying the difference in price, but it is not possible to split it or request one of a lower amount.

Question 9

Massage Preferences

Accepted Answer

If you prefer a specific therapist or have a therapist of a specific gender, please let us know in advance, so we can make a note of it. We do our best to accommodate all requests, but please note that we do not offer any guarantees, as the schedule is created based on the availability of therapists and services booked.

Co-booked experiences are usually held in the same room. If you wish to have a separate room for your guests, please contact us in advance and we will do our best to accommodate your request, unfortunately, we cannot guarantee this as it is subject to availability on the day.

Question 10

How long is the experience?

Accepted Answer

Depending on the experience: 1 hour and a half in experiences without massage and 2 or 3 hours in experiences with massages and rituals.
If your reservation is for the Ancient Baths experience, you will be able to visit the baths, the steam room and the rest area as you wish during the 90 minutes of the session. If you have scheduled any other AIRE Experience that combines our thermal tour with a massage or body ritual, your thermal tour time will be included up to the total duration that the website establishes for the chosen AIRE Experience.

Question 11

How and when will my massage be performed?

Accepted Answer

The massages included in the experiences are performed within the total duration of the experience. It is not possible to choose the exact time of the massage.

Question 12

Can I give an AIRE Experience as a gift?

Accepted Answer

Yes! Sharing AIRE means sharing a unique sensation. With our AIRE Gift Box you can give the AIRE Experience to whomever you want. The shipping costs is £9 and delivery time might change depending on the recipient’s address. The physical Gift Box has a design created for the recipient to discover your experience step by step. The digital version, on the other hand, is an immersive, interactive and customisable way to give AIRE as a gift. A digital sensory journey that you can send immediately and with which you can enjoy a small preview of what awaits in AIRE from anywhere.

The validity of both formats is 1 year and can be transferable among people, which means it can be used by anyone as it is a flexible gift.

If you want to give a gift for a specific day you can also do it through our website.

Question 13

Can I eat on the premises?

Accepted Answer

Only the products we offer during our experiences can be consumed. If you wish, you can add one of our complements to make your experience even more complete.

Question 14

Why are cell phones not allowed, and why do I see people with phones posting content on social media?

Accepted Answer

The use of cell phones, cameras, or other electronic devices, including camera glasses, is not permitted at AIRE during open sessions to ensure the privacy of attendees as well as your peace of mind and tranquility throughout the experience.
You may have seen images online or on social media. Any content of this nature has been taken during private events or photo shoots that take place outside of our regular hours. Thank you for your understanding.

Question 15

Do you offer reservations for groups or private sessions?

Accepted Answer

Yes, you can freely book up to 4 people through the website. But as our capacity is limited and silence is our mantra, bookings of more than 4 people will be managed and assisted by our staff to ensure everyone&#8217;s AIRE Experience. You can always book a Private Session to enjoy AIRE completely to your liking. Contact us for more information at london@beaire.com.

Question 16

Do you have special rates and promotions?

Accepted Answer

We have special benefits for companies that collaborate with us. Contact us at +44 20 38304610 or at london@beaire.com for more information.
Special benefits are occasional and not cumulative. We recommend that you subscribe to our newsletter to stay up to date.

Question 17

Can I leave my suitcase or my electric scooter at AIRE?

Accepted Answer

Our reception staff will be able to hold it for you when you arrive at the center, but we will not be responsible for it. It is preferable that you contact us in advance to make this request.

Question 18

I have lost something; do you have a lost and found box?

Accepted Answer

Please secure your belongings in a locker during your visit. We are not responsible for lost items. However, the reception desk always keeps lost items for a period of time, so it is possible that we may be able to find what you have lost there. Please contact us at +44 20 38304610 or at london@beaire.com so we can look for it.

Question 19

I would like to share how my experience has been.

Accepted Answer

Customer satisfaction is our priority and your feedback is essential to us.
You can share your experience with us by sending an email to london@beaire.com

FAQS AIRE ANCIENT BATHS London